President Stuart Ellis is an expert on call center training and customer service instruction, and SalesForce software.
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Tag: customer service
Customer Service Enabled by Social Media
Most businesses spend the majority of their resources on customer acquisition, rather than serving existing clients. As a result, customers often feel left out or unappreciated, subsequent to a product installation or service on-boarding.
Traditionally, Customer Service departments have had the responsibility for answering customer questions and resolving issues. They’ve also contributed by saving disgruntled customers from leaving.